Return and Exchange Policy
Unopened items may be returned in the original packaging within 14 days of your purchase with receipt or proof of purchase. The refund will be in the form of the original tender, and can only be issued to the original purchaser. If the item was a gift, for which you have a gift receipt, you are eligible for an exchange or store credit only.
After 14 days you are able to exchange the item, or obtain a store credit. After 30 days or more since your purchase, we cannot offer you a refund or an exchange.
If you receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect, and you will be advised how to proceed. Please include your name, invoice or receipt number, a photo and description of the defect.
The refund or store credit will be issued only after we receive the returned item unopened, in the original packaging, and the item is deemed to be in good condition.
All shipping costs, including the cost of return shipping, are your responsibility. You are also responsible for loss or damage in shipping items back to us. For this reason we recommend that you purchase insurance on the returned package.
Sale items are final sale and may not be returned. Returned special order items will be charged a 20% restocking fee. Special order items include furnishings or any item that is specially ordered just for you.
Sleepy Hollow reserves the right to limit or deny any return. This “Return and Exchange Policy” is subject to change at any time without notice.